Job Description
Torbay Lifestyles and Care – Hervey Bay QLD
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The Retirement Village & Sales Manager is responsible for the overall management of Torbay Retirement Village, ensuring resident safety, legislative compliance, asset maintenance, and high-quality service delivery.
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The role drives occupancy through effective sales and enquiry management, supports resident wellbeing and engagement, and oversees budgets, staff, and contractors in alignment with organisational values and strategic objectives.
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At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:
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Up to $18,550 tax-exempt salary packaging.
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Discounts through a rewards program.
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Ongoing professional development.
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Employee assistance for you and your family.
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Supportive environment promoting work-life balance.
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Flexible working arrangements.
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Main
Duties/Responsibilities
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Lead Retirement Village operations in line with Torbay's vision, values and strategic plan
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Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
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Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including explicit stakeholder communication
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Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
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Oversee village operations including safety, security, emergency systems and risk management
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Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs
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Manage financial performance including budgeting, expenditure control and variance reporting
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Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
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Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities
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Qualifications n
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Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience
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Training/experience
in sales, customer relationship management, or stakeholder engagement (desirable)
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Mandatory Requirements n
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Evidence of lawful right to work in Australia must be maintained for the duration of employment
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Current National Police Certificate (issued within the last three years).
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COVID-19 vaccination and annual influenza vaccination encouraged
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Experience n
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Proven experience in people management, coaching and mentoring
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Demonstrated success in achieving sales targets and driving business growth
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Strong customer relationship management and business development experience
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Skills n
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An understanding of the Australian Quality Standards in Aged Care.
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An understanding of infection control, and the ability to comply with the requirements of WHS and safe work practises and related procedures.
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Excellent communication, interpersonal, and relationship-building skills.
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Strong sales, negotiation, and customer service abilities.
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Ability to achieve occupancy and business growth targets.
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Strong organisational, time management, and problem-solving skills.
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Ability to analyse data and prepare reports.
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Effective networking, presentation, and community engagement skills.
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Proficiency in Microsoft Office
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Ability to work independently and collaboratively.
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High level of professionalism, confidentiality, and attention to detail.
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#J-*****-Ljbffr

📌 Retirement Village & Sales Manager (Queensland)
🏢 Torbay Lifestyles and Care
📍 Queensland