Job Description
Technical - Customer Support Representative/s n
We are looking for self-motivated and driven
Technical Customer Support Representatives
to join our team across a variety of roles and brands within the
Amotiv Group.
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These opportunities will provide
technical and diagnostic assistance
across a suite of automotive products, supporting customers, distributors and end users.
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Solid communicators, you will thrive in a fast-paced environment. Utilising your understanding of the automotive and/or caravan industry, coupled with your solid attention to detail, you will know when to take action, when to elevate and when to keep things moving.
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A typical day for our team:
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Service Excellence
: you will see a task through to completion, demonstrating a consistent customer-centric mindset with all interactions (Inbound/Outbound calls/Counter Service).
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Trusted Advisor
: providing clear and accurate information with regards to product, inventory or general fitment booking enquiries. Maintaining product and technical knowledge on a regular basis
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Respect
: Maintain a high level of professionalism and engagement with internal teams and in all interactions
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All in the detail
: accurately capture customer details and orders to ensure on time delivery and seamless customer experience
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Your common- sense approach,
can-do attitude complimented by your proven ability to effectively communicate and be proactive in a fast-paced changing work environment will see you transition into the role with ease.
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What we are looking for:
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Self-starters, who are outcome driven, appreciate the importance of great customer service and bring a continuous improvement lens to every task.
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Proven experience in a technical sales support, administrative, or product-based customer service role (Automotive Aftermarket Retail or Industrial industry is preferred)
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Trade or formal qualifications in a related field is highly beneficial (Mechanic/Auto-Electrician or
Mechatronics/Electronic
Engineer)
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Demonstrated aptitude to understand and convey technical information in a simple manner
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Proficient in MS Office suite (Word/Excel), working knowledge of Pronto would be advantageous
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Action oriented, curious mind and eager to learn with an ability to work autonomously
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Ability to manage tasks in a timely manner and strong organisational skills
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Customer-centric with a solution focus approach
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What's in it for you?
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Work with industry leaders and iconic and reputable brands and products
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Monday - Friday, permanent full time roles
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Competitive salary/On-site parking/Staff discounts and employee benefits
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Open and collaborative culture and management style with strong team dynamic
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Work across a group of businesses that are at the forefront of their industryand technology
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A people first culture with a focus on wellness
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