Job Description
ABOUT US n
Founded in ****, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.
About the Role n
We're seeking an experienced Radiology Bookings Team Leader to supervise and support our Booking Centre in Geelong. This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience. You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.
What you'll be doing... n
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Coordinating day-to-day radiology bookings across modalities and sites
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Supervising the Booking Centre team, providing leadership, direction, and support
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Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
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Monitoring booking quality, workflow adherence, and service standards
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Preparing, reviewing, and analysing Booking Centre performance reports
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Supporting recruitment activities, including shortlisting, interviewing, and onboarding
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Leading and coordinating training for booking staff, including new starters and refresher training
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Acting as an escalation point for complex bookings and patient or referrer issues
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Supporting continuous improvement and standardisation across booking workflows
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About you n
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Proven experience in radiology bookings, patient access, or medical scheduling
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Demonstrated leadership or supervisory experience in a bookings or call-centre environment
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Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
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An understanding of radiology modalities, referrals, and booking requirements
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Experience with reporting, performance monitoring, and analysis
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Confidence coaching, training, and supporting staff performance
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Excellent communication and team engagement skills
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Organisational skills and attention to detail
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Comfortable working with RIS/PACS, booking systems, and phone platforms
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FOR YOU n
Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
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Paid Parental Leave: Additional leave to support new parents.
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Fitness Passport: Access to over **** locations nationwide to support your fitness goals.
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Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
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Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
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Referral Bonuses: Financial incentives for referring great talent to our team.
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Career Advancement: Opportunities for growth opportunities and succession planning within an innovative company.
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Community and Social Events: Engage in a supportive workplace with free parking and great social events.
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Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.
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We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
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Building a healthier world, by delivering the best health outcomes one patient at a time.
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IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers,
Echocardiographers,
Nuclear Medicine Technologists nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants administration - Managers, Supervisors, Receptionists, Booking Centre Agents shared services - People & Culture, Marketing, Risk Management, ICT, Finance.
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We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.
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📌 Team Leader - Booking Centre (Victoria)
🏢 Radploy
📍 Victoria