Hope Harbour provides NDIS supports that help people live the life they choose. We're looking for a compassionate, reliable Mental Health Support Worker to support participants with psychosocial disability to build skills, confidence and independence in their homes and communities.
About the role
Hope Harbour provides NDIS supports that help people live the life they choose. We're looking for a compassionate, reliable Mental Health Support Worker to support participants with psychosocial disability to build skills, confidence and independence in their homes and communities.
Key responsibilities
Provide person-centred support in line with each participant's NDIS plan, goals and support plan
Support participants with daily living, routines, medication prompts, meal preparation and household tasks
Encourage community participation, social connection and engagement in meaningful activities
Build rapport and trust, using a recovery-oriented, strengths-based approach
Recognise changes in a participant's mental state or wellbeing, and respond and escalation appropriately
Follow behaviour support plans, risk management plans and safety protocols
Accompany participants to appointments and activities, including transport where required
Write accurate, timely progress notes and incident reports
Maintain qualified boundaries, privacy and confidentiality




Uphold the NDIS Code of Conduct and the NDIS Practice Standards at all times
Essential criteria
Current NDIS Worker Screening Check (or willingness to obtain one before starting)
Working with Children Check (Employee)
Right to work in Australia
Current driver's licence and access to a reliable vehicle (for community access roles)
Excellent communication skills and the ability to remain calm, patient and non-judgemental
Sound understanding of the NDIS and a commitment to participant choice and control
Ability to work independently and as part of a team
Reliability, punctuality and flexibility, including availability for weekends and sleepovers
(available in near future for female staff)
Desirable criteria
Certificate IV in Mental Health, Disability, or Community Services (or a related qualification, or currently studying)
Experience supporting people with psychosocial disability, such as schizophrenia, bipolar disorder, depression, anxiety or PTSD
Current First Aid and CPR certificates
Training in Mental Health First Aid, de-escalation or trauma-informed care
Experience with digital case notes or care management systems
Lived experience of mental health recovery or caring, or cultural and language skills that reflect the communities we support
What we offer
Meaningful work that makes a real difference
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📌 Mental Health Support Worker (Melbourne)
🏢 Hope Harbour
📍 Melbourne