Job Description
Role: EUC Engineer Desktop support with Proxy Admin
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Location: Melbourne
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Contract
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Must-Have Skills:
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Supporting complex real-time monitoring environments.
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Part of end-to-end IT support team which also managed projects
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Detailed Job Description
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IT skilled with over 6 years of hands‐on expertise in infrastructure, end‐user support, and across enterprise environments with Install / Move / Add / Changes and co‐ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
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Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
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Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
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Coordinate with Customers' vendors for provision of end‐user support (e.g.,



Hardware Vendor technicians for warranty repair/replacement
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Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
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Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
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Loading/Reloading of PCs with Customer standard image for deployment.
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End-to-end
stewardship/ownership
of Incidents escalated to Customer's support groups to incident resolution
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Coordination with Customer's support teams for execution of maintenance, upgrades, enhancements, or changes
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operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
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📌 Euc Engineer Desktop Support With Proxy Admin (Melbourne)
🏢 Ampstek
📍 Melbourne