Job Description
Are you an experienced IT Support or Desktop Support professional who enjoys solving technical problems and delivering exceptional customer service?
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We're looking for a customer-focused IT Support Officer to join a cooperative technology team based in Osborne Park.
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You'll provide a mix of face-to-face and remote IT support, troubleshooting issues across desktops, hardware, software, Windows environments, business applications and networks.
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This is a broad, hands-on support role where your ability to communicate with users, provide exceptional customer service and take ownership of technical issues is just as important as your technical capability.
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Some networking experience would be highly regarded, you should be comfortable with basic network troubleshooting and have a good understanding of TCP/IP networking.
What you'll be doing n
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Providing face-to-face and remote IT support to users across the business.
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Managing and resolving IT incidents and service requests.
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Delivering hands-on desktop support across PCs, laptops, printers and peripherals.
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Troubleshooting Windows desktop, hardware and software issues.
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Supporting Active Directory and Windows environments.
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Troubleshooting network connectivity and network-related faults.
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Working with TCP/IP, DNS, DHCP and network devices.
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Installing, configuring and supporting business applications and IT systems.
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Escalating more complex technical issues to specialist IT teams where required.
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Working with vendors and service providers to resolve technical issues.
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Assisting with IT projects, system upgrades and technology improvements.
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Participating in an after-hours on-call roster when required.
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Providing IT support across different business sites as required.
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What we're looking for n
We're looking for someone who combines strong technical support skills with exceptional customer service.
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You'll be confident dealing directly with users, able to explain technical issues to non-technical people and comfortable taking ownership of issues through to resolution.
Ideally, you'll bring: n
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Experience in IT Support, Desktop Support, Technical Support, Level 2 Support or Site Support.
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Strong customer service and communication skills.
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Experience providing both face-to-face and remote IT support.
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Strong troubleshooting skills across hardware, software and desktop environments.
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Working knowledge of Active Directory and Windows Server.
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Good foundational networking knowledge, including TCP/IP.
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Experience troubleshooting network connectivity issues.
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The ability to troubleshoot PCs, printers and other IT hardware.
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Strong problem-solving and time-management skills.
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The ability to work independently while collaborating with a broader IT team.
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A valid Australian driver's licence and vehicle.
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You must have the right to work in Australia and hold a valid Australian driver's licence to be considered.
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📌 It Support Officer | Desktop Support | Level 2 (Perth)
🏢 Mansell Taylor Consulting
📍 Perth