KnowBe4 in Melbourne is seeking an Advanced Support Technician (ECS Specialist) to resolve complex customer queries across KnowBe4 Email and Collaboration Security products. You will support Core Support Technicians, handle escalations, and contribute to knowledge sharing while maintaining high service continuity.
The role requires in-depth product knowledge, robust troubleshooting, and the ability to work across ECS and KSAT queues as needed.
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📌 Senior Ecs Support Technician (Melbourne)
🏢 Knowbe4
📍 Melbourne
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