Job Description
The role: n
The Key Account Coordinator supports the Key Account Manager in a team of 5 people, by coordinating vehicle relocation requests across Australia. The role receives requests from removalist / relocation companies, confirms the details of the end customer's vehicle movement, arranges pricing, prepares quotes and coordinates accepted bookings through to completion.
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Usual office hours, Monday-Friday
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Key Responsibilities n
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Receive and coordinate vehicle relocation requests across Australia.
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Confirm vehicle, collection, delivery, timing and access requirements.
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Prepare quotes and arrange bookings through transport management systems.
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Coordinate the movement of cars, caravans, boats, jet skis and other approved vehicles.
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Keep customers and vehicle owners informed throughout the relocation process.
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Follow up delays, changes and service issues, escalating where required.
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Work with operations, pricing teams, agents and service providers to coordinate bookings.
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Support the Key Account Manager with customer updates, reporting and account administration.
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Maintain accurate records and ensure processes and systems are kept up to date.
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About You You will ideally have: n
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Experience in customer service, administration, coordination or operational support.
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Experience in logistics, transport, automotive, removals, fleet or a related industry.




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Strong attention to detail and accurate data entry skills.
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Excellent verbal and written communication skills.
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Strong customer service skills and the ability to manage customer expectations.
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The ability to manage multiple priorities in a fast-paced environment.
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Positive computer skills, including Microsoft Office and business systems.
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The confidence to ask questions, identify missing information and follow issues through to resolution.
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Desirable n
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Experience with transport, booking or customer management systems.
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Experience in a business-to-business customer service environment.
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Knowledge of vehicle movements, logistics or finished vehicle logistics.
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Understanding of Australian metro, regional and interstate transport.
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Experience with pricing, quotes or rate-based services.
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Qualifications in logistics, supply chain, business, administration or customer service.
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Key Account Coordinator – Relocations
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Department: Business Development
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Location & region: AU, Pacific, APAC
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Business Unit: Finished Vehicle Logistics
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We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
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📌 Key Account Coordinator (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne