Frontline Recruitment Group - Melbourne VIC
$60,000 - $68,000 a year
4d ago , from Frontline Recruitment Group
Senior Sales Advisors - Luxury Retail
Chadstone & Melbourne CBD | $60,000 - $68,000 + Super
Our clients are some of Melbourne's most prestigious luxury retailers, and we are currently seeking experienced Senior Sales Advisors to join their teams across Chadstone and Melbourne CBD.
With opportunities across multiple luxury sectors, these roles are ideal for polished sales professionals who are passionate about delivering exceptional service, building long-term client relationships and working within an elevated retail environment.
Clientelling experience is essential. Mandarin-speaking candidates will be highly advantageous for several of these opportunities.
About the Roles
As a Senior Sales Advisor, you will be a key representative of the brand, delivering a highly personalised customer experience while building and developing a loyal client base.
You will be confident working with high-net-worth and discerning clientele, understanding their individual needs and providing knowledgeable, personalised recommendations. These positions require someone who can combine genuine relationship-building skills with strong commercial sales ability. Our clients are looking for sales professionals who understand that luxury retail is about much more than completing a transaction - it is about creating an experience that encourages clients to return time and time again.
Responsibilities
Deliver exceptional, personalised service to every client
Build and maintain a strong portfolio of loyal clients through proactive clientelling
Develop genuine and long-term relationships with new and existing clientele
Drive individual and store sales targets and KPIs
Identify opportunities to increase sales through styling, product knowledge and personalised recommendations
Manage VIP clients, appointments and special customer requests
Proactively follow up with clients regarding new collections, launches, gifting and special occasions




Maintain detailed client profiles and utilise CRM systems effectively
Create a memorable and elevated customer experience from initial engagement through to after-sales service
Develop strong product and brand knowledge and confidently communicate the story and craftsmanship behind each collection
Support visual merchandising and ensure the boutique maintains exceptional presentation standards
Assist with stock management, replenishment and general boutique operations
Work collaboratively with the wider team while taking ownership of individual performance
Skills & Experience
Proven experience within luxury, premium or high-end retail
Demonstrated success in a Senior Sales Advisor, Client Advisor or similar role
Strong clientelling experience with an established ability to build and maintain a personal client book
A genuine passion for delivering exceptional customer experiences
Highly polished communication and interpersonal skills
Strong sales ability with a proven track record of achieving and exceeding targets
Excellent product knowledge and the ability to confidently engage with discerning clientele
Professional presentation and a sophisticated, personable approach
Commercially minded with robust attention to detail
Experience using CRM and clienteling platforms
Mandarin language skills are highly advantageous
Flexibility to work across a retail trading roster, including weekends
In Return
$60,000 - $68,000 + super, depending on experience + incentives
Opportunities with some of Melbourne's leading luxury retailers
Multiple locations available across Chadstone and Melbourne CBD
Exposure to a variety of prestigious luxury sectors and brands
Opportunity to build and grow an established client portfolio
Supportive and professional team environments
Career development and progression opportunities within luxury retail
The opportunity to work with discerning clientele and represent some of the world's most recognised luxury brands
Additional information
Luxury Sales Advisors
CBD / Chadstone
Clientelling for Luxury Houses
#J-*****-Ljbffr

📌 Client Advisor - Chadstone (Melbourne)
🏢 Frontline Recruitment Group
📍 Melbourne