Job Description
Customer Service Assistant
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Hawthorn East, Melbourne | $60,000 - $65,000 + Super | Permanent Full-Time
Why Join? n
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$60,000 - $65,000 + Super
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Permanent full-time opportunity
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38-hour working week
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1 day work from home once established in the role
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Full training provided
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Excellent entry point into a long-term customer service and administration career
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Are you looking to kick-start your career with a stable and growing Australian business?
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We're seeking a motivated
Customer Service Assistant
to join a supportive and collaborative team in Hawthorn East. This is an excellent opportunity for someone early in their career who enjoys helping people, is eager to learn, and is looking for a long-term career pathway within customer service and administration.
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Reporting to the
Customer Service Manager
, you'll receive structured training and ongoing support to develop your skills, gain product knowledge, and build a successful career within the business.
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Whether you're coming from retail, hospitality, customer service, administration or another customer-facing environment, this role offers the chance to join a well-established organisation where attitude and willingness to learn are valued just as highly as experience.
The Opportunity n
As part of the customer service team, you'll play an important role in supporting customers and internal stakeholders. You'll develop a strong understanding of the company's products, processes and customer base while building valuable skills across administration, order processing and customer support.
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During your onboarding, you'll participate in a structured training program designed to provide hands-on exposure to the business and its product offering. A genuine interest in automotive, trade, industrial or technical products would be beneficial, but prior industry experience is not required. A
current driver's licence is highly advantageous
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as the training program may involve exposure to different areas of the business to help build your understanding of the products and services offered.
Key Responsibilities n
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Assisting customers via phone and email
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Processing customer orders and enquiries
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Updating customer information and records
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Supporting the preparation of quotes and documentation
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Liaising with internal teams regarding orders and deliveries
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Assisting with general administration duties
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Resolving customer enquiries in a skilled manner
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Providing support to the wider customer service team
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What We're Looking For n
We're looking for someone who is enthusiastic, personable and eager to build a long-term career.
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Ideally, you'll have:
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Strong communication and interpersonal skills
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A positive and customer-focused attitude
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Good attention to detail and organisation skills
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Confidence using computers and learning new systems
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A willingness to learn and develop new skills
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The ability to work effectively within a team
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Previous customer service, retail, hospitality or administration experience (highly regarded but not essential)
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A current driver's licence (advantageous)
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Most importantly, we're looking for someone with a great attitude who wants to learn, grow and establish a long-term career within a supportive business.
Why This Role Stands Out n
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Full training provided
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Clear career progression opportunities
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Supportive and collaborative team culture
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Stable and growing Australian business
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Exposure to customer service, administration and product knowledge
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Long-term succession planning and development opportunities
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Hawthorn East location
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1 day work from home once established in the role
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If you're looking for an opportunity to build a rewarding career and develop valuable customer service and administration skills, we'd love to hear from you.
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📌 Entry Level Customer Service Assistant (Melbourne)
🏢 Sharp & Carter Business Support
📍 Melbourne