Job Description
ABOUT US Founded in ****, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.
About the Role n
We're seeking an experienced
Radiology Bookings Team Leader
to supervise and support our Booking Centre in Geelong.
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This role combines hands‐on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.
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You will provide day‐to‐day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.
What you'll be doing... n
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Coordinating day‐to‐day radiology bookings across modalities and sites
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Supervising the Booking Centre team, providing leadership, direction, and support
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Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
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Monitoring booking quality, workflow adherence, and service standards
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Preparing, reviewing, and analysing Booking Centre performance reports
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Supporting recruitment activities, including shortlisting, interviewing, and onboarding
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Leading and coordinating training for booking staff, including new starters and refresher training
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Acting as an escalation point for complex bookings and patient or referrer issues
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Supporting continuous improvement and standardisation across booking workflows
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About you n
You're an experienced bookings professional with demonstrated leadership capability and a calm, structured approach to supervising teams.
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You'll bring:
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Proven experience in radiology bookings, patient access, or medical scheduling
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Demonstrated leadership or supervisory experience in a bookings or call‐centre environment
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Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
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An understanding of radiology modalities, referrals, and booking requirements
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Experience with reporting, performance monitoring, and analysis
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Confidence coaching, training, and supporting staff performance
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Excellent communication and team engagement skills
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Organisational skills and attention to detail
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Comfortable working with RIS/PACS, booking systems, and phone platforms
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A leadership role with genuine influence over bookings quality and performance
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Opportunity to supervise, train, and develop a centralised Booking Centre team
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Exposure to reporting, recruitment, and workforce capability development
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Clear pathways for growth within a broader admin leadership framework
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A supportive, engaging, collaborative, patient-focused workplace
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FOR YOU n
Competitive Salary
:Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave:
Additional leave to support new parents.
Fitness Passport:
Access to over **** locations nationwide to support your fitness goals.
Employee Discounts:
Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs:
Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses:
Financial incentives for referring great talent to our team.
n Career
Advancement:Opportunities
for growth opportunities and succession planning within an innovative company.
n Community and Social Events:Engage in a supportive workplace with free parking and great social events.
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We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
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Building a healthier world, by delivering the best health outcomes one patient at a time.
#J-*****-Ljbffr

📌 Team Leader - Booking Centre (Victoria)
🏢 Integral Diagnostics
📍 Victoria