Job Description
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$130K - $135K + SUPER + CAR ALLOWANCE
PERMANENT ROLE | WORK FROM HOME | MUST HAVE A CAR AND CURRENT DRIVER'S LICENCE
EXTENSIVE TRAVEL IS REQUIRED WITHIN MELBOURNE; INTERSTATE ONCE A MONTH; NZ TWICE A YEAR
ROLE n
Our client delivers innovative and sustainable BOPP and CPP film packaging solutions. Reporting to the Sales & Marketing Manager, working within a team, this role is responsible for strengthening customer relationships, driving sales growth and delivering exceptional service. A key focus is generating incremental sales across existing and new customers to support the company's growth ambitions and expand market share across Australia and New Zealand.
KEY RESPONSIBILTIES n
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Drive sales growth by identifying new business opportunities and promoting company products and solutions.
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Manage day-to-day customer relationships across sales, technical, quality and service requirements to achieve agreed sales targets.
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Proactively manage customer orders and work cross-functionally to achieve 100% DIFOT (Delivered In Full, On Time).
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Act as the key liaison between customers and internal teams, including Customer Service, Production, Technical and Supply Chain.
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Understand customer requirements and provide tailored product, technical and commercial solutions.
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Collaborate with R&D; to identify opportunities for product development and enhanced customer solutions.
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Gather and communicate customer and market feedback to support product, service and operational improvements.
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Monitor competitor activity, pricing, product availability and technical developments to identify market opportunities.
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Prepare sales forecasts, reports and market intelligence to support business planning and growth.
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Manage and resolve customer complaints,



coordinating with internal teams to ensure timely and effective outcomes.
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Represent the company at customer meetings, industry events and site visits.
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KEY REQUIREMENTS n
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Degree in Business, Commerce, Science, Supply Chain or related discipline.
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Demonstrated record of achieving sales targets and delivering sustainable revenue growth.
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Demonstrated experience in sales, account management and customer relationship management, preferably within manufacturing, packaging or technical products.
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Strong ability to understand technical concepts and communicate product solutions effectivelyto customers.
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Excellent communication, negotiation and stakeholder management skills, with the ability to work effectively across customers and internal teams.
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Strong commercial acumen, including the ability to identify recent business opportunities, understand market trends and monitor competitor activity.
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Proactive, solutions-focused and commercially driven, with strong problem-solving, organisation and time-management skills.
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Ability to influence and collaborate cross-functionally, working effectively with Sales, Customer Service, Production, Technical, Supply Chain and R&D; teams.
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Our Commitment to Diversity and Inclusion n
At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.
Right to Work n
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
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📌 Key Account Manager (Townsville)
🏢 Drake International
📍 Townsville