Job Description
We are looking for a friendly, customer-focused Counter Staff member to manage front-desk operations, assist customers, handle orders/payments, and ensure a smooth and positive service experience. The ideal candidate is polite, quick, and able to multitask in a fast-paced environment.
Key Responsibilities n
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Greet and assist customers at the counter
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Take orders, answer queries, and provide product/service information
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Handle billing, cash, and POS machine transactions accurately
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Manage customer complaints or forward them to the supervisor
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Maintain the cleanliness and organization of the counter area
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Prepare and package items (if applicable: food, drinks, products)
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Ensure proper display of promotional offers or menus
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Coordinate with the kitchen/store team for order fulfillment
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Follow hygiene, safety, and company standards at all times
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Assist with inventory checks, restocking & basic admin tasks
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Skills & Requirements n
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Previous experience in retail, café, restaurant, or customer service (preferred)
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Good communication and interpersonal skills
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Basic math and cash-handling ability
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Ability to multitask and work under pressure
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Positive attitude, polite and presentable personality
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Flexibility to work weekends, shifts, or holidays (if required)
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Knowledge of POS systems is an added advantage
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Key Qualities n
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Customer-first mindset
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Quick learner & team player
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Reliable, punctual, and organized
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Valuable problem-solving attitude
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📌 Counter Staff (Central Coast)
🏢 Smokin Joe's Pizza
📍 Central Coast