Lead a screening team from the ground up – and shape how it grows.
Our client is an Australian background screening business and an ACIC Accredited Body under the National Police Checking Service. Their platform helps employers across government, energy, finance and skilled services make safe hiring decisions, and helps applicants get through screening quickly and securely. They are a small, growing North Sydney team investing in automation, identity verification technology and ISO 27001 certification.

The role
You will run the day-to-day screening operation. At first the team is you and one Compliance Officer, so you will be hands-on processing checks while owning quality, turnaround times and service. As volumes grow and automated identity verification rolls out, you will recruit and develop the team and shift into supervision, quality assurance and compliance oversight.

What you will do

- Process National Police Checks to ACIC standard, plus AFP, employment, reference, qualification, international, drug and alcohol, and financial checks
- Lead, coach and roster Compliance Officers, and build a structured onboarding and training program
- Own the team growth plan – tracking volumes against capacity and recommending when to hire
- Run a quality assurance program and act as the escalation point for complex checks and disputes
- Monitor queues daily, meet turnaround targets and report weekly on volumes,



quality and issues
- Resolve customer and applicant escalations across live chat, phone, email and HubSpot
- Partner with the development team to test platform changes and improve workflows

About you

- Experience leading or supervising a team in compliance, screening, verification or customer service
- Happy to roll up your sleeves and process work yourself while building a team
- Exceptional attention to detail and a disciplined approach to compliance obligations
- Working knowledge of the Privacy Act and Australian Privacy Principles
- Calm under turnaround pressure, with clear written and verbal communication
- Integrity, discretion and the confidence to hold the line with customers

Knowledge of the NPCS framework, identity verification or KYC/AML is highly regarded, as is a background in screening, HR operations, banking operations, law enforcement or legal. HubSpot experience and a tertiary qualification are a bonus.

Why apply
This is a genuine chance to build a team, set the standard and grow your career with a business investing in technology and security.

The successful candidate will need a satisfactory National Police Check and identity verification, unrestricted right to work in Australia, and to sign a confidentiality undertaking.

If this sounds like you, please apply now.

📌 Team Leader Customer Service & Compliance (North Sydney)
🏢 Employ
📍 North Sydney