Top-Tier Australian Investment Manager | CBD Location

Our client, a leading Australian investment firm, is seeking an Investor Operations Associate to join their high-performing team. Sitting at the intersection of investment operations, fund administration, and investor servicing, this role plays a critical part in delivering accurate investor reporting, maintaining fund data integrity, and supporting the operational infrastructure of a sophisticated funds management business.

This is an excellent opportunity for a detail-oriented and analytical professional to gain broad exposure across fund operations, investor reporting, stakeholder management, and third-party service provider oversight.

The Opportunity You will play a key role in the production and distribution of investor reporting, oversight of fund administration activities, and management of operational processes across a diverse suite of investment products. Working closely with internal investment teams, external administrators, custodians, and investor services providers, you will help ensure the accuracy, timeliness, and integrity of fund information provided to investors and key stakeholders.

Key Responsibilities

Investor Reporting & Fund Communications

- Coordinate the preparation and distribution of monthly, quarterly, and annual investor reporting packs.
- Review and validate fund performance data, holdings information, commentary, and reporting outputs prior to investor release.
- Support the production of fact sheets, client reports, board reporting, and regulatory disclosures.
- Liaise with investment, finance,



and marketing teams to ensure consistency and accuracy of reporting content.
- Maintain strong controls and governance around reporting processes and documentation.

Investment Operations

- Support daily operational activities across the fund platform, including cash management, trade settlements, reconciliations, and unit pricing oversight.
- Assist with the review and validation of NAVs, distributions, and fund accounting deliverables provided by external administrators.
- Investigate and resolve pricing, valuation, and reconciliation exceptions in a timely manner.
- Ensure operational processes are executed accurately and in accordance with internal controls and regulatory requirements.

Investor Services & Registry Oversight

- Act as a key point of contact for investor servicing and registry-related matters.
- Support onboarding activities, investor transactions, distributions, and fund corporate actions.
- Monitor service levels and deliverables from registry providers, custodians, and fund administrators.
- Assist in the maintenance of investor records and reporting databases.

Service Provider Oversight

- Review deliverables and reporting produced by custodians, fund administrators, and registry providers.




- Monitor adherence to SLAs and operational control frameworks.
- Escalate and assist in the resolution of operational issues, breaks, and exceptions.
- Participate in due diligence and oversight activities relating to outsourced service providers.

Process Improvement & Controls

- Identify opportunities to enhance operational efficiency and strengthen reporting frameworks.
- Contribute to automation, system enhancement, and process improvement initiatives.
- Assist with UAT, operational projects, and implementation of new products or regulatory requirements.
- Maintain robust documentation of operational procedures and controls.

Experience & Skills

- 2-5 years' experience in investor operations, fund administration, investment operations, client reporting, or fund accounting within funds management, superannuation, custody, or financial services.
- Robust understanding of managed funds, unit trusts, investment products, and fund structures.
- Experience producing or supporting investor reporting, fund reporting, or client reporting deliverables.
- Exposure to NAV processes, fund administration, registry services, and investment operations activities.
- Experience working with custodians, fund administrators, or registry providers.
- Advanced Excel skills and strong analytical capabilities.
- Exceptional attention to detail and commitment to data accuracy.
- Strong stakeholder management and communication skills, with the ability to work across investment, operations, finance, and client-facing teams.

📌 Fund Operations Associate (Sydney)
🏢 Intuitive Recruitment
📍 Sydney