RACT is Tasmania’s largest mutual, with more than 229,000 members, we've been part of the Tasmanian community for over 100 years. We are here to support and serve our members and broader community and be Tasmania's shoulder to lean on and voice when it matters. Our values guide everything we do: Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive.

About the role

The General Manager Claims is accountable for the strategic and operational leadership of RACT Insurance's Claims and Assessing function. As a member of the Senior Management Team, this role drives claims performance, customer experience, and cost outcomes, while ensuring decisions align with RACTI's business objectives and risk appetite.

The role builds a high-performing leadership team, embeds continuous improvement across claims processes, and ensures the function remains compliant, resilient and member-focused.

Key responsibilities

- Lead the execution of RACT Insurance's strategic priorities within the Claims function, ensuring alignment with broader business goals.

- Drive service standards, performance, and effective resolution of complaints and disputed claims, including occasional direct handling of highly escalated complaints requiring GM-level intervention.

- Build a high-performing, engaged team and achieve results by focussing on vision, role-modelling, nurturing diversity & inclusion, and inspiring teams to achieve organisational objectives while reaching their full potential.

- Manage claims costs, leakage, and recovery outcomes internally, and externally through effective procurement and supplier oversight.

- Maintain accountability for the performance, effectiveness and governance of the claims supply chain,



ensuring supplier arrangements deliver agreed service, cost, quality and member outcomes.

- Identify claims-related risks, ensure appropriate controls are designed and implemented, and monitor their ongoing effectiveness, maintaining first line of defence accountability and compliance with legislation, regulatory obligations, and delegated authorities.

- Manage budget, FTE, and approvals for ex-gratia payments, recoveries, and large claims within authority.

- Drive process improvements and lead the claims response during major incidents and BCP.

- Act as a Responsible Manager as defined by ASIC RG105.

About you

- Tertiary qualification in Business, Insurance, or a related discipline or substantial equivalent.

- Minimum 7 years’ experience in General Insurance, including senior leadership positions, with at least 3 years in the last 5 years managing claims department.

- Proven track record leading and developing high-performing teams and leaders, with strong experience in people and performance management.

- Sound understanding of insurance and claims processes, relevant legislation (e.g. Insurance Contracts Act, Privacy Act, APRA and ASIC requirements), and risk and compliance frameworks.

- Demonstrated ability to balance commercial outcomes, customer experience, and risk management, with strong analytical, problem-solving, and decision-making skills.





- Highly developed communication, negotiation, and stakeholder management skills, with the ability to build relationships and influence outcomes across all levels of the business.

At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.

Why you'll love working with us:

- Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.

- Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.

- Superannuation matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.

- Career growth: we invest in your development because your success is our success.

- Flexible work: balance your life commitments with a flexible working setting.

By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds, lifestyles and abilities to apply.

Ready to join RACT? We would love to hear from you!

Please reach out to ••••@ract.com.au if you have any questions about this role or working with RACT. If you require any adjustments to take part in our recruitment process, please let us know.

Please submit your applications by 9.00am Wednesday 21 October 2026. We’ll be reviewing applications as they come in, so if you’re interested, we’d love to hear from you sooner rather than later.

*RACT may use AI-assisted tools as part of our recruitment process.

📌 General Manager Claims (Hobart)
🏢 RACT
📍 Hobart