We are seeking an experienced and enthusiastic Senior Account & Project Manager to join our small branding and design studio. In this role, you will play a crucial part in building and maintaining strong client relationships, managing projects and ensuring the successful execution of initiatives. You will serve as the primary point of contact for clients, providing exceptional customer service and strategic guidance throughout the creative process.

Experience in discovery, workshop facilitation and brand strategy would be highly valued. Depending on your experience, you may lead these phases or work alongside the studio director and specialist collaborators, with scope to take greater ownership over time.

Whilst the core responsibilities of the role are fixed, there will be opportunities to shape this position around the skills of the right applicant. We’d love to hear from you if you think you’d got something valuable to contribute to our studio.

RESPONSIBILITIES

Client Relationship Management:

- Act as the main point of contact for assigned clients, establishing solid relationships built on trust and effective communication.

- Understand clients’ goals, objectives, and target audiences to provide strategic recommendations and align solutions with their business objectives.

- Regularly communicate with clients to update them on project progress, address any concerns, and obtain feedback.

Project Management:

- Collaborate with the internal design team and external contractors (designers, copywriters, photographers, illustrators, developers and other stakeholders) to develop and execute projects that meet clients’ requirements and expectations.

- Create and manage project timelines, ensuring that projects are delivered on time and within budget.





- Coordinate project logistics, including gathering client assets, obtaining necessary approvals, and managing resources effectively.

- Facilitate meetings and workshops with clients and stakeholder groups at key engagement points throughout projects.

Business Development:

- Identify opportunities for account growth and upselling additional services to existing clients.

- Meet with potential clients to discuss needs, project scope and assess suitability for engagement.

- Collaborate with the business development team to contribute to new business pitches and proposals.

- Attend networking events, industry conferences, and client meetings to expand the agency’s client base and promote its services.

REQUIREMENTS

- Proven experience as an Account Manager or similar role in a branding, design, or creative agency.

- Strong project management skills with the ability to multitask and prioritise effectively.

- Excellent interpersonal and communication skills to build relationships and interact confidently with clients.

- Highly organized with a strong attention to detail.

- Creative thinking and problem-solving abilities.

- Self-motivated and able to work independently as well as in a team environment.

- Ability to thrive in a fast-paced, deadline-driven environment.

DESIRABLE

- Experience in brand development and strategy.

- Experience in the field of marketing, advertising or media.

If you have a passion for client management, project coordination and thrive in a creative environment, we would love to hear from you. We’re an intentionally small team who enjoy doing great work together and delivering exceptional results for our clients. If this sounds like the right environment for you, please apply for an immediate start.

📌 Senior Account & Project Manager (Hobart)
🏢 Mulch
📍 Hobart