About us:
We are a leader in our Industry, committed to providing quality and excellence across the comprehensive range of products that we offer to the market. As our growth continues, we are seeking a well rounded and motivated Level 1 Help Desk Administrator to join our Head Office team.

IT is at the heart of our operations and so we are future-proofing our business with the addition of this new IT team member as we aim to remain agile for the expansion ahead.

About the role:
The purpose of the role is to provide Level 1 Support to our network of employees to ensure a seamless operation from top to bottom. As a Level 1 Help Desk Administrator, you will play a crucial role in the day to day troubleshooting and IT maintenance across our business. You will be responsible for analysing, troubleshooting and resolving requests.

Key Responsibilities:

- Act with urgency when responding to client requests via phone, email, or ticketing system.
- Provide technical support across our network of 1500 employees
- Perform remote system installation
- Assist with System/Network administration and maintenance




- Day-to-day troubleshooting with an ability to provide IT solutions to hardware, printers, application and network faults.
- Performing initial analysis, prioritisation and resolution of Helpdesk calls, escalating where required.
- Maintaining user access across our systems and ensuring that appropriate approvals are sought prior to making changes.
- Predominantly Windows network with some use of Mac

The successful applicant will possess:

- Qualification in IT or related discipline, or appropriate commercial experience
- Solid understanding of PC and Mobile operating systems (Windows, Mac, iOS, Android)
- Understanding and interest in computer hardware
- Some understanding of Networking, Security, Firewall and Storage technologies (desirable)
- Some understanding of Virtualization technologies like VMware, Hyper-V (desirable)
- Excellent troubleshooting skills!

Please be advised that as part of Company Policy, all current employees must undergo a Police Check which is paid for by the organisation.

Only applicants with valid working rights in Australia will be considered for this position.

📌 IT Service Help Desk (Riverwood)
🏢 Sydney Tools
📍 Riverwood