ABOUT US

Quad Carbon is a leading provider of IT services, offering technical operational and project support to all market verticals. We are committed to delivering exceptional service and innovative solutions to our clients.

JOB DESCRIPTION

We are looking for a Client Growth and Account Manager to help grow the business by identifying and winning new clients, while also supporting and strengthening relationships with existing clients.

Candidates must have a minimum of 5+ years of business development experience.

This role suits someone who is commercially minded, confident building relationships, and able to move comfortably between business development, account management, and day-to-day client coordination. You will play a key part in helping us expand our client base, improve client experience, and identify opportunities for further work across existing accounts.

Applicants are required to have a minimum of 5+ years of account management experience.

KEY ACCOUNTABILITIES AND JOB TASKS:

1. Identify and pursue new business opportunities

2. Build and maintain a pipeline of prospective clients

3. Conduct outreach, qualify opportunities, and arrange meetings

4. Prepare proposals, presentations, and other sales support material

5. Assist with tender, bid, and proposal responses where required

6. Build strong working relationships with existing clients

7. Act as a reliable point of contact for client communication and follow-up

8. Help coordinate account activity and ensure client needs are understood internally

9. Identify opportunities to expand services within existing accounts

10. Support client retention through responsive and professional relationship management

11. Maintain accurate records of sales activity, client interactions, and opportunities

12.



Work closely with internal teams to support smooth delivery and a high standard of client service

ABOUT YOU

You are a strong communicator who can build credibility quickly and keep things moving. You are comfortable initiating conversations with prospective clients, while also maintaining trust and consistency with existing clients.

You will ideally bring:

- experience in business development, account management, client services, or a similar commercial role

- confidence engaging with decision-makers and building relationships

- strong written and verbal communication skills

- an organised and proactive approach to follow-up and pipeline management

- the ability to identify commercial opportunities and turn them into action

- good judgement, professionalism, and attention to detail

- experience using CRM systems and standard business tools

- prior experience in IT services industry

- Australian citizenship or permanent residency status

Desirable:

- experience in B2B services

- experience preparing proposals or responding to tenders

- experience working with technical or professional service teams

WHAT WE OFFER

- the opportunity to play a key role in the company's growth

- a varied role across new business and client management

- a collaborative and professional working environment

- competitive salary based on experience

- opportunities for career development and increased responsibility over time

HOW TO APPLY

To apply, please submit your resume and a short cover letter outlining your relevant experience and why you are interested in the role.

If you want this sharpened further, I'd suggest choosing the tone you want first:

- more sales-driven and growth-focused

- more relationship-focused and client-facing

- more professional services / B2B corporate

📌 Business Development and Relationship Manager (Brisbane)
🏢 Quad Carbon
📍 Brisbane