Ready to take your first big step into an creative growing industry? Join a full-service technology company that's redefining solutions across Australia. We're on the lookout for a motivated Customer Support Officer who's eager to build a career-not just find a job. This is your opportunity to learn, grow, and develop a deep understanding of technical systems and customer support from the ground up.
About the Role:
As a Customer Support Officer, you'll be the first point of contact for customers/clients, helping resolve technical issues, coordinating with internal teams, and ensuring a smooth experience for every customer. You'll become an expert in managing support cases, dispatching technicians, and making sure issues are followed through to resolution.
It's hands-on, fast-paced, and ideal for someone who thrives in a problem-solving environment.
What You'll Be Doing:
- Handling inbound & outbound customer queries with professionalism
- Triaging minor technical issues and escalating where needed
- Coordinating with internal teams and third-party providers
- Logging cases accurately and providing timely updates
- Following up to ensure issues are resolved and customers are satisfied
- Building your knowledge of technical systems and support tools
What's In It for You:
- A chance to start your career with a respected tech company
- On-the-job training and guidance from a supportive team
- Exposure to real-world systems, software, and technical processes
- Be part of a company that values innovation, initiative, and internal promotion
- Onsite parking available
- Great team environment with social events on a regular basis
- An extra week of annual leave - 5 weeks per year
- Hybrid work available after the initial training period (when on earlier shifts and weekends)
About You:
- You're tech-savvy, curious, and ready to learn
- You're a great communicator who enjoys solving problems
- You bring energy, initiative, and a can-do attitude to your work
- You're serious about growing your career-but know it takes time, effort, and commitment
- Be prepared to work on a rotating roster - shifts can vary between 6:30am - 6:30pm and include every third weekend
This is more than just a job-it's your chance to build a long-term future with a progressive business. If you're ready to roll up your sleeves and grow from the ground up, we'd love to hear from you.
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📌 Customer Support Officer (Melbourne)
🏢 Conquest Personnel
📍 Melbourne
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