We are currently looking for an entry -level Customer Service Officer to join our team. If you’ve just finished school or have experience in retail or hospitality and want to kick-start your career, this role offers full training and hands-on learning. You’ll support customers, coordinate home repairs, and gain all the skills you need to succeed. You’ll also be part of a dynamic team, working closely with our administration and customer care teams.

This role is a full-time, office-based position based in Cocoburn Central, WA.

We’re looking for people with:

- A friendly, proactive andcan-do attitude
- Good written and verbal communication skills, including a professional phone manner.
- Good computer skills and the ability to use multiple systems at once

Key responsibilities:

Handle inbound and outbound calls with customers and stakeholders

Lodge new claims via internal and external systems

Manage portfolio of claims from start to finish

Liaise with clients, insurance companies and trades to ensure smooth workflow

Coordination of internal calendars and schedules

Perform other duties as assigned.

Here are some of the perks our team enjoy:

- On the job training provided
- Opportunity for growth opportunities and development
- Friendly team culture

About the business

Establishedin 1996, InsureBuild has nearly 30 years of experience delivering specialised building repairs across Australia. We’re well respected for our expertise and strong reputation.

Thisrole will be subject to a successful National Police Check.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

- How would you rate your English language skills?




- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Customer Service Representative?
- Do you have customer service experience?
- Do you have a current Police Check (National Police Certificate) for employment?
- How much notice are you required to give your current employer?

About InsureBuild

At InsureBuild, we are passionate about redefining the standard for insurance repairs across Australia. Our purpose is simple yet powerful: to exceed the expectations of insurers and their end-clients. We do this by reducing claim life cycles, driving down the cost of repairs, and delivering exceptional results.

What We Do

We are licensed in both domestic and commercial construction, with capabilities that cover everything from minor property repairs to large-scale restorations. Our services are fast, reliable, and always of the highest quality. Whether it’s a home, a retail site, or a multi-story asset, we bring industry experience and a commitment to excellence.

About InsureBuild

At InsureBuild, we are passionate about redefining the standard for insurance repairs across Australia. Our purpose is simple yet powerful: to exceed the expectations of insurers and their end-clients. We do this by reducing claim life cycles, driving down the cost of repairs, and delivering exceptional results.

What We Do

We are licensed in both domestic and commercial construction, with capabilities that cover everything from minor property repairs to large-scale restorations. Our services are fast, reliable, and always of the highest quality. Whether it’s a home, a retail site, or a multi-story asset, we bring industry experience and a commitment to excellence.

What can I earn as a Customer Service Representative

Perks and benefits National Opportunities Tool, Tech & Vehicle Support (Role Dependent) Career Development Meaningful Work

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📌 Customer Service Officer - Entry level (Perth)
🏢 InsureBuild
📍 Perth