Junior Medical Receptionist | Specialist Fertility Practice

About the Role

We are seeking a friendly, organised, and compassionate Junior Medical Receptionist to join our Specialist Fertility Practice.

This is an excellent opportunity for someone with previous experience in an administration, reception, or customer service role who is looking to build a career in healthcare. No previous medical reception experience is required, as full training will be provided.

As one of the first points of contact for our patients, you will play an important role in creating a welcoming and supportive environment for individuals and couples throughout their fertility journey. You will also provide administrative and personal assistant support to our Fertility Specialist and clinical team.

Key Responsibilities

Welcoming patients and visitors in a warm, professional, and caring manner

Answering incoming telephone calls and responding to enquiries

Scheduling and managing patient appointments and follow-up bookings

Providing administrative support to the Fertility Specialist and Practice Manager

Maintaining accurate patient records and updating information within practice systems

Managing correspondence, referrals, reports, and other documentation

Assisting with general reception duties and day-to-day office administration

Learning and using practice management software (XESTRO) and office systems

Liaising with patients, healthcare providers, and external organisations as required

Supporting the smooth operation of the practice through a variety of administrative tasks

About You

Previous experience in an administration, reception, retail, hospitality, customer service,



or similar role

A friendly, professional, and approachable manner

Excellent customer service skills and a genuine desire to help people

Confidence communicating both in person and over the phone

Strong written and verbal communication skills

Good organisational skills and the ability to manage multiple tasks

Reliable, punctual, and eager to learn

Comfortable using computers and learning new systems

High attention to detail and accuracy

Ability to maintain confidentiality and professionalism

Able to work collaboratively within a small team

No previous medical reception experience is required. Full training will be provided for the successful candidate.

Confident using computers and technology, with experience in Microsoft 365 programs viewed favourably.

Full time, Monday to Friday position

Full training and ongoing support provided

No prior medical reception experience required

Opportunity to start and grow a career in specialist healthcare

Friendly and supportive team environment

Career progression as your skills and experience develop

Meaningful work supporting patients through an important stage of their lives

Employer Questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How much notice are you required to give your current employer?

How many years of experience do you have in a customer service, administration, or reception role?

What interests you about working in a specialist fertility practice?

Please describe a time when you provided excellent customer service to a client or customer.

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📌 Junior Medical Receptionist (Brisbane City)
🏢 Dr Simone Campbell
📍 Brisbane City