Job Description

We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.

- Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
- Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
- Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
- Design and implement health dashboards and event correlation rules.
- Maintain CMDB data integrity, normalization, and reconciliation rules.
- Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
- Conduct workshops and assessments to define ITOM roadmaps and strategies.
- Support ServiceNow upgrades, patching, and testing of ITOM applications.
- Provide knowledge transfer and mentorship to clients or internal teams.
- Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

About the Employer

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture,



we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change., At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work., At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

About the Candidate

- Current Baseline Security Clearance and willingness to upgrade to NV1
- Australian Citizens with ability to obtain a clearance considered

Requirements

- 3+ years of hands-on experience implementing ServiceNow ITOM modules.
- Robust expertise in Discovery (both horizontal and top-down), Service Mapping, and Event Management.
- Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.
- Experience with MID Server configuration and troubleshooting.
- Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) is highly preferred.
- Experience with data modeling and maintaining CMDB health.
- Strong analytical, communication, and client-facing skills.

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📌 Servicenow Itom Consultant (Melbourne)
🏢 Everi Pty
📍 Melbourne