NTT DATA in Sydney is seeking a Managed Services Service Desk Agent, a senior service desk resource and the first point of contact for clients and vendors. You will handle calls, chats, tickets and mailbox management, applying standard procedures to resolve incidents and service requests.
You will log and diagnose requests, provide timely updates, work with resolver groups, produce breach and aging reports, and identify improvements to current processes to ensure high-quality, reliable IT
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📌 Senior IT Service Desk Analyst - Hybrid, 24/7 Support (Sydney)
🏢 Bolton Clarke
📍 Sydney
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