Shift Financial Pty is seeking a Customer Service Officer – Payments to support day-to-day payment processing across multiple channels, ensure funds are available, and resolve payment issues promptly. You'll collaborate with partners such as Cuscal, Cache, and ThreatMetrix, investigate failures, assist with refunds, and maintain accurate records in line with controls and SLAs.
This role emphasizes accuracy, timely customer updates, and adherence to AML/CTF standards, with a hybrid work setup