Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About Us

TheVictorian Heart Hospital (VHH)is Australia’s first dedicated heart hospital, providing comprehensive, patient-centred care across a full range of ambulatory and inpatient cardiac services. Home to theVictorian Heart Institute, VHH is committed to advancing research, teaching, and high-quality care, playing a pivotal role in the treatment of cardiac patients across Victoria.

TheCardiac Ambulatory Servicesat VHH is one of the largest programs of its kind, delivering innovative and integrated care across acute and chronic cardiac conditions. Services include referral management, clinic bookings, ambulatory testing, preadmission, diagnostic procedures, prevention, and rehabilitation. We are seeking a skilled and proactiveAdministration Officerto join our dynamic team.

About The Role

Position Title:Administration Officer – Cardiac Ambulatory Services

Location: Victorian Heart Hospital (VHH) – Clayton, Melbourne, Victoria

Employment Type: Full-time (Monday to Friday)

As theAdministration OfficerforCardiac Ambulatory Services,



you will provide essential administrative support for the smooth operation of our clinics at VHH and satellite sites. You will be responsible for managing patient appointments, referral management, data entry, and ensuring that our patients receive exceptional customer service at all stages of their journey with us. You will play a vital role in maintaining efficient clinic flow, utilizing advancedPatient Management Systemssuch asEMR, iPM, Healthtrack, andSMR.You will be working within a multidisciplinary team, ensuring that all patients experience a streamlined, coordinated, and timely service, helping to improve both their clinical outcomes and overall experience at VHH.

Key Responsibilities

- Manage patient appointments, referrals, and clinic bookings across multiple systems (Cerner, iPM, HealthTrack, etc.).
- Provide excellent customer service by greeting patients, carers, and visitors in a friendly and professional manner.
- Assist patients and families in navigating the patient management systems (e.g., NEXA kiosk, EMR portal).
- Ensure accurate and timely data entry into theVictorian Integrated Non-Admitted Health (VINAH)system.
- Support theAmbulatory Services Administration Team Leadsin improving administrative processes and policies.
- Maintain clinic flow, ensuring minimal wait times and a seamless patient experience.
- Contribute to quality improvement initiatives and assist in the development of policies and protocols.
- Provide support for multidisciplinary team meetings, ensuring patient information is prepared and available.

About You/ What We Are Looking For

We are seeking a proactive, detail-oriented individual who thrives in a fast-paced environment. The ideal candidate will have:

- Proven experience inReferral Management, Clinic Bookings,



andSurgical Bookingswithin a healthcare setting.
- Strong knowledge ofMedical Terminologyand experience withPatient Management Systems(e.g., EMR, iPM, Healthtrack).
- Intermediate proficiency inMicrosoft Office(Word, Excel, Outlook).
- Excellentcommunication skills, both verbal and written, and a high level ofcustomer service.
- Strongtime managementskills, with the ability to prioritize tasks effectively to meet deadlines.
- Demonstrated ability to adapt to change and work collaboratively in a multidisciplinary team.
- Previous experience in ahealthcare serviceenvironment is essential.

Why Join Us?

- Innovative Environment:Be part of Australia’s first dedicated heart hospital, helping to shape the future of cardiac care.
- Supportive Team:Join a collaborative team focused on delivering exceptional patient care.
- Growth Opportunities:Access to ongoing professional development and training opportunities.
- Work-Life Balance:Enjoy a Monday to Friday roster with some evening clinics.

If you're passionate about delivering outstanding service and making a positive impact on patient care, we encourage you to apply!

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment chance. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.

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