As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post-trip.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility - work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional growth - ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.

What we’re looking for

- Excellent communication skills - both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech-savvy and able to learn new systems and booking tools quickly.




- A genuine enthusiasm for travel and helping others create memorable experiences.

What you’ll do

- Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel.
- Coordinate reservations for flights, hotels, transportation, and travel experiences.
- Review booking confirmations and travel documents to ensure accuracy and completeness.
- Communicate with clients to gather travel preferences and provide itinerary updates.
- Research destinations, accommodations, and travel options based on client needs.
- Monitor reservation changes, travel schedules, and outstanding booking items.
- Maintain organized digital records and client documentation.
- Deliver exceptional customer service before, during, and after travel.

What we’re looking for (additional)

- Strong communication and customer service skills.
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Ability to multitask and prioritize in a work from home environment.
- Comfortable learning new technology and online booking platforms.
- Detail oriented, dependable, and proactive.
- Passion for creating exceptional travel experiences.
- Solid communication and organizational skills.
- Ability to work independently while managing multiple priorities.

What you’ll get

- Fully remote work from home.
- Flexible scheduling.
- Comprehensive onboarding and ongoing training.
- Established systems and workflows designed for success.
- Supportive team environment with mentorship.
- Professional growth and development opportunities.
- Access to travel industry resources and exclusive travel benefits.

Requirements

- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
- Must have access to reliable internet.

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