Lead, SPF Customer Service - Scams Prevention (Sydney)

Lead, SPF Customer Service - Scams Prevention (Sydney)

06 Oct
|
SmartRecruiters
|
Sydney

06 Oct

SmartRecruiters

Sydney

AFCA is seeking a Senior Manager to lead the SPF Customer Service, creating and implementing an operating model for dedicated SPF teams. You will oversee Team Leaders and frontline staff, ensuring accessible, responsive service for consumers and member firms as SPF goes live in 2027.

Reporting to the Head of Customer Service, you will collaborate with SPF program teams and AFCA leadership to embed customer-service best practices across the organisation.

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📌 Lead, SPF Customer Service - Scams Prevention (Sydney)
🏢 SmartRecruiters
📍 Sydney

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