Toperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers. As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service.
What's in it for you?
- Monday to Friday role - enjoy your weekends
- Work with premium automotive brands including KONI
- Join a close-knit team where your contribution is valued
- Develop specialist product and technical knowledge
- Staff discounts across the Bapcor network
- Career opportunities within Australia's leading automotive aftermarket group
Passionate about the automotive industry and enjoy helping customers find the right solution? We're looking for a Customer Service & Product Specialist to join our Springvale team.
This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products.
Whether you're coming from an automotive, parts interpreting, internal sales or customer service background, this is an opportunity to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry.
About the Role
You will
- Respond to customer enquiries via phone and email
- Provide product recommendations and technical advice
- Process customer orders accurately and efficiently
- Build solid relationships with customers and suppliers
- Assist with warranty enquiries and claims
- Support inventory and stock management activities
- Assist with warehouse operations when required
- Work closely with the team to deliver exceptional customer service
Qualifications
About You To be successful in this role, you will have:
- Previous customer service, internal sales or parts-related experience
- A genuine interest in automotive products, vehicles or performance parts
- Strong communication skills and confidence speaking with customers
- Excellent attention to detail and organisational skills
- The ability to learn technical product information quickly
- A positive, team-focused approach
- Sound computer skills
Highly Regarded
- Parts interpreting experience
- Suspension, truck, heavy vehicle or aftermarket product knowledge
- Warranty administration experience
- Warehouse or inventory experience
Additional Information
Why Join Us?
- Be part of Australia's leading automotive aftermarket group
- Work with premium brands including KONI
- Join a supportive team of four where your contribution is valued
- Diverse role with opportunities to learn and develop technical product expertise
- Stable, growing business with long-term career opportunities
If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.