Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp four our guests urban adventures. We are currently seeking part time Night Auditor to join our team.
What You’ll Be Doing
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts
- Ensure the smooth and effective running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
- Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
- Prepare and distribute relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
📌 Guest Service Agent (Melbourne)
🏢 IBIS BUDGET
📍 Melbourne
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