Project Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

- Ongoing Full-Time Opportunity
- Located in Parramatta with flexible working arrangements available

- Competitive salary of $102,936 to $113,579 pa plus superannuation and leave loading

About the role

The Project Support Officer role provides high-quality administrative and project support to ensure the effective and efficient delivery of programs, resources and initiatives for the School Leadership Institute. The responsibilities include:

- Coordinating complex logistics for face-to-face and online professional learning programs in a blended learning environment for up to 200 participants.
- Organising agendas, venues, catering, dietary requirements, travel arrangements, attendance records and distribution of program resources.
- Monitoring and maintaining project schedules to support the timely delivery of high-quality programs and resources.
- Ensuring project activities align with agreed objectives, including the Leadership Excellence Action Plan and NSW Plan for Public Education.

This role offers flexible working arrangements in line with Department policy, with an expectation of working two days per week from the State Office in Parramatta and three days per week from home. Additionally, the role also requires occasional overnight stays in Parramatta to support and attend the School Leadership Institute's face-to-face professional learning events.

If you have any questions regarding the office attendance requirements or occasional overnight stays, please contact the Hiring Manager for further information.

For further information please click here to view the role description

About you -

- Demonstrated ability to use MS Power automate, Zoom Large meetings
- Experience delivering professional learning with large cohorts using online platforms (e.g. Zoom) including creating and managing multiple breakout rooms
- Ability to problem solve and trouble shoot technology issues while managing online professional learning.
- High-level skills in Excel for managing and presenting participant data and evaluation data
- High-level administrative skills to implement consistent, effective team processes and records management using tools such as MS Forms, Microsoft Outlook (mail merge),



MS Planner; liaise with suppliers; manage procurement requests, services agreements and invoices.
- Effective oral and written communication skills to interact with a diverse range of internal and external stakeholders
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

- Relevant tertiary qualifications and/or equivalent experience.
- Demonstrated understanding of and commitment to the value of public education.

Benefits

- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Please attach

- a resume (maximum 5 pages); and
- a cover letter (maximum 2 pages) outlining how your skills, experience and capabilities meet the requirements of the role.
- Responses to the following two pre-screening questions:

1. Tell us about a time you coordinated a face-to-face event for approximately 250 people, involving multiple stakeholders, competing deadlines and a high volume of administrative tasks. How did you prioritise the work, manage risks and ensure everything was successfully delivered on time? (max 300 words)
2. Tell us about your experience using technology and digital systems to coordinate and deliver a large-scale online professional learning event. What systems and platforms did you use, how did you manage the participant experience, and how did you respond when a technology or delivery issue arose during the session? (max 300 words)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience,



insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and Recent Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: 20 October 2026 at 11:59pm.

For role enquiries please contact Melissa Bird at [email protected] or on 0438 403 984

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Project Support Officer (Parramatta)
🏢 Department Of Education
📍 Parramatta