Reconciliations Officer

Do you love working in a vibrant fast paced workplace?

Australia’s most recommended bank, ING, is growing! ING is looking for a Reconciliations Officer, who displays a strong work ethic and an understanding of risk & controls. If you have a willing ability to adapt to change and want to take ownership and responsibility for your work, we want to hear from you!

You’ll be reconciling and clearing assigned transactions processed through various clearing systems. You’ll also be investigating, following up on outstanding/uncleared items, creating and transmitting return and refusal files in accordance with industry procedures or ensuring transactions are promptly processed to customers’ accounts.

If you have experience as a Reconciliation Officer and can hit the ground running on day one with a passion for investigating, clearing and balancing action items, then this is the role for you!

What are you going to do? You will be…

- Balancing of reconciliations on a daily basis against the General Ledger. These include (but are not limited to) CS1 (Paper Transactions), CS2 (Electronic Transactions), CS3 (Card Transactions), CS4 (High Value Transactions), BPAY, VISA transactions and Nostro Accounts (EUR and USD), etc.
- Clearing transactions in accordance with industry and internal procedures ensure transactions are promptly processed to the customers’ accounts or journalised to appropriate ledger account.
- Ensuring return files, processing forms and journals are completed in a prompt and timely manner.
- Investigating and resolving all outstanding items within 3 business days and provide an analysis of items greater than 3 business days.




- Ensuring that trace requests and related spreadsheets, special answers, mistaken internet payments, recalls, customer enquiries and dishonours are maintained to a high standard.
- Completing APCA statistics

What are we looking for? Someone who has…

- 2-3+ years’ experience in the banking industry ideally with experience in a reconciliation role
- Intermediate MS Word and Excel
- Strong problem analytical skills
- Good communication skills
- Attention to detail

About Us At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

📌 Reconciliations Officer (Sydney)
🏢 ING
📍 Sydney