Job Description

Key Responsibilities n
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Process customer orders accurately and respond to order-related enquiries in a timely manner

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Service existing customers by responding to product and service-related enquiries

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Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion

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Build and maintain strong customer relationships through ongoing communication and support

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Support Sales teams with customer enquiries, data entry, and claims resolution activities

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Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests

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Collaborate with internal stakeholders regarding stock availability and potential shortages

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Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

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nWhat You'll Bring n
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Experience managing orders, customer records, pricing administration and general sales support activities

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Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally

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Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders

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Proficiency in Microsoft Office applications and willingness to learn new systems

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Strong organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities

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nWhy Join Primo? n
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At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:

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Discounts on health insurance and a range of leading retail partners

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Exclusive savings at the Primo butcher & deli shop

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Free onsite parking for an easy commute

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Gain experience working in a leading FMCG organisation

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If you're a customer-focused qualified who thrives in a fast-paced environment, we'd love to hear from you.

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📌 Customer Service Representative (Sydney)
🏢 Primo Smallgoods
📍 Sydney