Job Description

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- Work within a supportive and collaborative team environment
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- Make a meaningful impact through every interaction
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- Join an industry leading and person-centred allied health organisation
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Job title n

Client Care Coordinator

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This role can be based out of any of our hubs

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Full-time

About Everyday Independence n

With over 40 hubs across Australia, Everyday Independence is a energetic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

About The Role n

The Client Care Coordinatoris responsible fordeliveringindustry-leading participant experience across every interaction and plays a critical role in improving access to services.The Client Care Coordinator acts as the first point of contact forenquiries from the public, participants,community service providers, medical and allied health professionals.

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As a Client Care Coordinator at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

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- Supported NDIS participants and families with enquiries, providing information about services and supports
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- Managedparticipant referrals and intake processes
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- Assistedparticipants and families to understand funding arrangements
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- Coordinated participant onboarding, welcomeemailsandappointment scheduling
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- Partnered with therapists and internal teams to supportapositive participant experience
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- Prepared,maintained,



and updated service agreements
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- Maintainedaccurateparticipant recordsand documentation
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- Supported invoicing, fundingadministrationand payment processes
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Who We Are Looking For n

To be considered for this role you'll need:

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- Demonstrated experiencein an administration or customer service role
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- Outstandingwrittenandverbalcommunicationskills
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- Strongcustomerserviceskills
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- Abilitytoworkcollaborativelywithinateamenvironment
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- Passion for supportingpeople withcomplexneedsinasupportive,empatheticand effective manner
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- Proficiencyin Microsoft Office and participant management systems
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- Prior to commencement,you'll also need to obtain a WorkingwithChildren's Check and NDIS Workers Screening Check
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What We Offer nn
- Continuous Learning and Opportunities for Growth:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
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- Team Culture:A contemporary and positive team culture where everyone shares the same vision.
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- Everyday Perks:We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
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- Be Part of Something Bigger:When you work at Everyday Independence, the work you do as a Client Care Coordinator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
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📌 Client Care Coordinator (Perth)
🏢 Everyday Independence
📍 Perth