Job Description

& weekends essential, with scope to grow)

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Reports to: Operations Manager

About Urban Escapade n

Urban Escapade is Sydney’s newest premium escape room destination —

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Chinatown and 1960s aviation thriller. We are passionate about creating

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unforgettable, immersive experiences where guests disconnect from devices

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and reconnect with each other.

The Role n

As a Game Master, you are the face of Urban Escapade. You will guide

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players through their experience, from warm welcome to thrilling finale.

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You’ll manage the flow of games, monitor progress, provide timely hints,

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and reset rooms with precision. This role blends customer service,

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storytelling, and technical know-how.

Key Responsibilities n

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- Deliver outstanding, welcoming customer service from check-in to farewell.
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- Brief players clearly on rules, safety, and the story before each game.
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- Monitor live games, adapt hints to ensure flow, and keep players
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- Reset rooms to exact standards with speed and accuracy.
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- Maintain props, puzzles, and set pieces; report and assist with
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- Debrief players post-game and capture team photos for social media.
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- Uphold confidentiality of game content to preserve the experience.
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- Assist with reception duties: bookings, enquiries (phone/email),
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- Support team operations including cleaning, stock checks, and administration.
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- Occasionally take on light performance/character roles to enhance immersion.
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About You n

We are seeking charismatic, reliable, and detail-oriented team members

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who thrive in a dynamic environment.

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- Strong communication and fluent English; confident public speaking.
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- Outgoing, engaging personality with a passion for storytelling and hospitality.
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- High attention to detail and ability to reset complex environments accurately.
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- Problem-solving mindset, able to think quickly under pressure.
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- Organised, punctual, and comfortable multitasking.
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- Tech-savvy: confident with computers, AV equipment, and basic troubleshooting.
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- Available nights, weekends, and peak times (public holidays).
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- Must be 18+ and have valid work rights in Australia.
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Highly regarded: nn
- Experience in theatre, performance, or hospitality.
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- Knowledge of puzzles, games, or immersive entertainment.
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- Additional languages and first aid.
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Why Join Us? nn
- Be part of building Sydney’s most cinematic escape room venue.
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- Fun, creative, and team-oriented team culture.
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- Flexible hours with opportunities to grow into supervisory roles.
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📌 Escape Room Games Master (Sydney)
🏢 Urban Escapade
📍 Sydney