Job Description

About the role n

We’re looking for a senior on-site leader to manage a large casual workforce at a flagship fulfilment / distribution operation in Kemps Creek. This is a high-impact operational leadership position where you’ll bring calm structure to a fast-moving environment, use data to make confident decisions, and lead from the front.

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This role is on‑site Monday–Friday, typically 8:00am–4:00pm or 9:00am–5:00pm, with occasional after-hours availability for escalations (not frequent, but can happen due to 22/7 operations). Start ASAP (job start date was 21 Sep 2026).

Duties n

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- Lead and develop a team of approximately 12 direct reports within an established on‑site operation
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- Oversee day‑to‑day workforce performance across high‑volume warehousing functions (pick/pack, forklift, general warehouse operations)
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- Support workforce planning, rostering and coordination to meet operational requirements
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- Partner with key stakeholders to ensure workforce capability, engagement and productivity outcomes are met
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- Use data and reporting to identify trends, drive decisions,



and support continuous improvement
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- Manage escalations professionally and maintain stability under pressure in a dynamic environment
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Skills and experience nn
- Robust experience leading teams in warehousing, logistics, distribution, manufacturing or high-volume operations
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- Proven ability to use data to drive decisions (comfortable with KPIs, reporting, performance trends)
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- Confident communicator with strong stakeholder management and customer/service mindset
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- Calm, leadership style with high emotional intelligence and people focus
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- Decisive and outcomes-driven; able to operate effectively in imperfect / changing environments
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Desirable: nn
- Exposure to 24/7 operations and large casual workforces
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- Experience in continuous improvement / operational uplift environments
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Benefits nn
- Permanent role with a well-established on‑site team
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- Senior leadership opportunity in a large-scale, fast-paced operation
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- Competitive package ($100k–$120k + super)
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📌 Onsite Account Manager (Sydney)
🏢 Chandler Macleod
📍 Sydney