Job Description

Armstrong Flooring are looking for enthusiastic, positiveand customer focused individuals to join our Customer Support team.The role may suit either an experienced customer service officer, or a trainee.

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Armstrong Flooring, one of Australia’s oldest and leading distributors of hard flooring and Australia's only manufacturer of resilient floor coverings, has opportunitiesto join our well-established Australian owned business as a customer service liaison officer. Armstrong has flourished, in times of prosperity, change and challenge, on delivering quality products and customer service excellence.

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Reporting to the Customer Experience Manager, the role may involve (but is not limited to):

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Processing orders, credits and claims

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Responding to queries from customers and sales representatives in respect to product availability, production dates, order status, delivery status

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Working with the sales team to ensure the highest possible customer service level

Key selection criteria: n

Pleasant telephone manner and valuable written communication skills

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Ability to work in a team environment

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High level of attention to detail

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Self-motivated and ability to work without supervision

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Must have computer skills (at least intermediate Word and Excel)

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D365 - ERP system experience highly regarded but not required

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Prior experience in a call centre and/or CSO role is an advantage

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Remuneration package commensurate with experience and relevant qualifications. The roles entail onsite parking and good working conditions.

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📌 Customer Service Liaison Officer (Melbourne)
🏢 Armstrong Flooring
📍 Melbourne