Job Description

Customer Support Consultant – Hybrid | Full Time n

Make a difference every day | Supportive team | Hybrid working

n

Are you a people person who genuinely enjoys helping others?

n

Do you have great communication skills, love solving problems and take pride in providing an exceptional customer experience?

n

Our client is looking for a Customer Support Consultant to join their growing team. This is a fantastic opportunity for someone with experience in customer service, administration, contact centres, reception, retail or other customer-facing roles who wants to build their career in a meaningful industry.

Why you'll love this role n

Hybrid working – enjoy the flexibility of working from home and in the office.

n

Meaningful work – every conversation is an opportunity to genuinely help someone.

n

Supportive team environment – work alongside people who care about what they do.

n

Variety in your day – a combination of calls, live chat, follow-up and administration.

n

Opportunity to grow – develop your customer service and industry knowledge in a growing organisation.

n

No two customers are the same – use your communication and problem-solving skills every day.

What you'll be doing n

You’ll be one of the first people customers speak with, so your ability to listen, understand their needs and make things simple will be incredibly important

n

Your day will include:

n

n
- Answering inbound customer calls.
n
- Responding to live chat enquiries.
n
- Making outbound calls to follow up with customers.
n
- Following up on voicemails and enquiries.
n
- Providing clear and helpful information and guiding customers through their next steps.
n




- Building positive relationships with customers and stakeholders.
n
- Using CRM and other systems to manage customer information.
n

What we're looking for n

Most importantly, we're looking for the right attitude and a genuine desire to help people.

n

You’ll be someone who:

n

n
- Is warm, friendly and approachable.
n
- Has excellent verbal and written communication skills.
n
- Is a outstanding listener and can quickly understand what someone needs.
n
- Enjoys talking to people and building rapport.
n
- Is confident handling questions and overcoming objections.
n
- Takes a solutions-focused approach – you don't just identify a problem, you look for a way to solve it.
n
- Is organised and able to manage multiple priorities.
n
- Is comfortable using technology and learning new systems.
n
- Works well independently while also enjoying being part of a team.
n
- Is adaptable, curious and open to learning.
n
- Takes ownership and follows through on commitments.
n

n

Experience in customer service, administration, contact centres, retail, hospitality, reception or another customer-facing environment will be highly regarded.

n

You don't need to have previous experience in the care industry – what's most important is your ability to connect with people, communicate clearly and provide a great customer experience.

The kind of person who will thrive here n

You might currently be working in:

n

n
- Customer Service
n
- Call Centre
n
- Contact Centre
n
- Reception
n
- Administration
n
- Retail
n
- Hospitality
n
- Customer Success
n

n

If you enjoy helping people, communicating with customers and being part of a supportive team, we'd love to hear from you.

We'd love to meet you! n

We'd love to meet you!

#J-18808-Ljbffr

📌 Customer Support (Melbourne)
🏢 Adelaide Mason
📍 Melbourne