Job Description

About the Opportunity n

Our client is a leading provider of customer engagement and business technology solutions, supporting some of Australia's most recognised automotive, retail and service-based organisations. Due to continued growth, they are seeking an enthusiastic and customer-focused Customer Contact Centre Consultant to join their high-performing team.

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This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced setting, and takes pride in delivering exceptional customer experiences. You'll be engaging with customers on behalf of a range of well-known brands, helping to strengthen customer relationships, improve satisfaction, and identify valuable sales and service opportunities.

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The Role As a Customer Contact Centre Consultant, will be 2 - 4 days a week and you will be responsible for conducting outbound customer contact campaigns via phone and email, following client guidelines and established quality standards.

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Success in this role requires strong communication skills, attention to detail, the ability to navigate multiple systems simultaneously, and a genuine passion for providing a positive customer experience.

Key Responsibilities n

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- Conduct outbound customer calls on behalf of clients
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- Follow campaign scripts and client requirements accurately
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- Record detailed and accurate customer interactions and feedback
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- Achieve daily productivity and performance targets
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- Maintain high standards of data accuracy, spelling, and grammar
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- Build rapport with customers and represent client brands professionally
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- Actively listen to customer needs and capture relevant information
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- Participate in ongoing coaching, quality assurance reviews, and training sessions
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- Contribute to process improvements and administrative tasks as required
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About You To be successful in this role, you will have: nn
- Previous experience in a contact centre, customer service, telesales, appointment setting, or similar role
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- Exceptional verbal and written communication skills
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- A professional and friendly phone manner
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- Strong listening and rapport-building abilities
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- Excellent attention to detail and data entry accuracy
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- Confidence working across multiple systems and applications simultaneously
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- A positive attitude towards feedback and continuous improvement
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- Strong organisational skills and the ability to manage competing priorities
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- Demonstrated ability to meet or exceed performance targets
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.

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📌 Contact Centre Consultant (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne