Job Description

Full-Time | Approx. 42 Hours Per Week | $85,000 + Super + Meals
Be part of Brisbane's newest hospitality success story.

n

Following a multi-million dollar transformation, the iconic Lord Stanley Hotel has been reimagined into one of Brisbane's premier hospitality destinations.

n

Boasting a state-of-the-art Gaming Lounge, a stunning Sports Bar, restaurant, one of Brisbane's largest beer gardens, a 200" LED video wall, dedicated function facilities, kids' playground, and an impressive deck overlooking The Gabba, this is an exciting prospect to join a venue entering a new era.

n

We are seeking passionate, driven, and experienced Duty Managers to help lead our team and deliver exceptional guest experiences in a fast-paced, high-volume environment.

Why Join the Lord Stanley Hotel? n

n
- Work in a newly redeveloped, industry-leading venue
n
- 4 or 5-day roster options available
n
- $85,000+ salary package plus superannuation (commensurate with experience)
n
- Staff meals provided
n
- Ongoing training and professional development
n
- Genuine career progression opportunities across the Hakfoort Group
n
- Supportive leadership team and positive workplace culture
n

About the Role n

As a Duty Manager, you'll be a hands-on leader responsible for ensuring the smooth day-to-day operation of the hotel while inspiring your team to deliver outstanding service every shift.

n

Reporting to the Hotel Manager, you will play a key role in leading staff, maintaining service standards, driving guest satisfaction, and supporting the continued success of this exciting venue.

Your Responsibilities Will Include: n

n
- Leading hotel operations across bar, gaming, restaurant, and function areas
n
- Motivating, mentoring, and developing team members
n
- Ensuring exceptional customer service and guest satisfaction
n
- Managing guest feedback, enquiries, and complaints professionally
n
- Maintaining compliance with liquor, gaming,



workplace health and safety, and venue policies
n
- Assisting with staff performance management and training
n
- Supporting rostering, stock control, and operational efficiency initiatives
n
- Working closely with department leaders to ensure seamless operations
n
- Assisting the Hotel Manager in achieving business and financial objectives
n

About You n

You are an experienced hospitality leader who thrives in a busy venue environment and enjoys developing high-performing teams.

To Be Successful You Will Have: n

n
- Previous experience as a Duty Manager, Supervisor, or similar leadership role within hospitality
n
- Formal hospitality qualifications and a minimum of 2 years' relevant experience, or a minimum of 3 years' relevant industry experience
n
- Strong knowledge of food and beverage operations
n
- Proven ability to lead, motivate, and develop teams
n
- Exceptional communication and customer service skills
n
- Strong problem-solving and decision‑making abilities
n
- Sound understanding of liquor licensing, gaming, compliance, and workplace health and safety requirements
n
- Experience with venue management systems (Wiredly experience highly regarded)
n
- Availability to work flexible rotating rosters, including evenings, weekends, and public holidays
n

Essential Licences & Certifications nn
- Current RSA
n
- Current RSG
n
- Current RMLV
n
- Approved Manager Licence (or willingness to obtain)
n

Highly Regarded nn
- Gaming and Keno experience
n
- Experience in large-format, high-volume hospitality venues
n

About the Hakfoort Group n

The Hakfoort Group is one of Queensland's leading hotel operators, proudly managing a growing portfolio of successful hospitality venues. We are committed to delivering exceptional guest experiences while creating rewarding career opportunities for our people.

n

Our success is built on strong leadership, great teams, and a culture that values professionalism, development, and hospitality excellence.

#J-18808-Ljbffr

📌 DUTY MANAGER - Lord Stanley Hotel (Brisbane)
🏢 Beek Qld
📍 Brisbane