Job Description

Usual Working Days: Wednesday - Sunday

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At ULTIQA, we create exceptional stays by blending comfort, care, and connection across our unique collection of properties.

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Our passion for delivering unforgettable guest experiences starts with you - our Reservation Agents. As the first point of contact, you'll set the tone with professionalism, warmth, and attention to detail that ensures every guest journey begins seamlessly.

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Join a team that appreciates your strengths and provides the space to grow, succeed, and take pride in the work you do every day.

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What You Will Do

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Deliver an exceptional standard of service to all guests and stakeholders

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Respond to all guest enquiries over phone or email

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Convert enquiries into bookings through sales strategies and relationship-building

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Manage booking processes from enquiry to arrival with accuracy and efficiency

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Communicate booking details clearly with internal teams and guests

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Maintain records and ensure all data is up-to-date

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What You Bring

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Excellent written and verbal communication skills

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Customer-focused mindset with strong problem-solving abilities

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A proactive and professional attitude with attention to detail

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Experience in reservations, front office, or hospitality preferred

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Ability to work collaboratively with property managers, guests, and vendors

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Familiarity with property management systems is a plus

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What We Offer

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A fun, supportive, and professional team environment

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Career development and advancement opportunities across ULTIQA properties

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Recognition for performance and contribution

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The prospect to be part of a brand that values service excellence

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At ULTIQA, you're not just taking reservations - you're creating memorable beginnings. Apply now and take your hospitality career to the next level.

📌 Reservations Agent (Surfers Paradise)
🏢 ULTIQA GROUP
📍 Surfers Paradise