Job Description

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We're seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:

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Moora - Jurien Bay - Dalwallinu

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This role can be part time, 32.5 hr/wk, Monday - Friday 9am - 4pm

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Or we can discuss a full time opportunity!

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You will be joining our Multi-Channel Branches!

What is a Multi-Channel Branch? n

Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.

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- On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre setting.
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- On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
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Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

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- Assist customers with general banking transactions, answering questions and queries
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- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
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- Work with customers to use our in-branch technology and digital banking options
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- Complete Financial Health Checks to assess customers' financial needs
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- Process applications for personal loans, credit cards and associated products
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- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
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- Be provided with continuous training and development to support your career aspirations
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We're interested in hearing from people who have: nn
- A passion for delivering outstanding customer service with every interaction
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- The ability to have great conversations and confidence to ask challenging questions
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- Problem solving attitude and curiosity in finding the right solutions
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- An open approach to learning new things and goal oriented
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- An ability to work collaboratively as a team to deliver a seamless customer experience
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Aboriginal &/or Torres Strait Islander people encouraged to apply

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📌 Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk) (Sydney)
🏢 Commbank
📍 Sydney