Job Description

XPT Software Australia Pty Ltd | Contract

Command Center n

Sydney, Australia | Posted on 10/01/2026

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- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

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- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

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- We have 120+technocrats in Australia working at our clientlocations.

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- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

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- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

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Job Description Must Have Skills: nn
- The candidate should have strong experience in Enterprise CommandCenter Operations, Event Monitoring, Incident Management, Major IncidentManagement, Service Desk Operations, and IT Operations Support.
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- The individual should possess hands-on experience with monitoringtools such as Splunk, SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics,SCOM, OEM, or similar enterprise monitoring platforms.
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- Strong understanding of ITIL processes, including Incident Management,Problem Management, Change Management, and Service Request Management, isessential.
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- The candidate should be proficient in monitoring infrastructure,servers, databases, network devices, cloud services, and business-criticalapplications.
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- Experience in alert triaging, escalation management, tickethandling, dashboard monitoring, outage communication, and SLA reporting ismandatory. Robust analytical, troubleshooting, communication, and stakeholdermanagement skills are required.
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Nice to Have Skills: nn
- Experience with ServiceNow, BMC Remedy, Opsgenie,PagerDuty,



Microsoft Teams integrations, Power Automate, Splunk Dashboarddevelopment, Cloud Monitoring (AWS, Azure, OCI), Automation, Python,PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, and DevOps toolswould be advantageous.
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- Exposure to Site Reliability Engineering (SRE),AIOps platforms, workflow automation, and reporting tools such as Power BI isalso beneficial.
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Detailed Job Description: nn
- The Command Center Engineer will continuouslymonitor infrastructure, applications, databases, networks, and cloud servicesusing enterprise monitoring tools.
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- The role is responsible for identifying alerts,validating incidents, performing initial troubleshooting, raising tickets,and coordinating with resolver groups for timely resolution.
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- The engineer will manage incident lifecycles,support major incident bridges, communicate service impacts to stakeholders,and ensure compliance with SLA and operational procedures.
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- The individual will perform event correlation,alert analysis, impact assessment, outage tracking, escalation management,and service restoration activities.
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- The role includes monitoring dashboard health,reviewing recurring incidents, identifying service trends, generatingoperational reports, and contributing to process improvement initiatives.
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- The Command Center Engineer will maintainoperational documentation, runbooks, knowledge articles, escalation matrices,and monitoring procedures.
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- The role also involves participating in shifts,handling priority incidents, coordinating change activities, validatingscheduled maintenance windows, and supporting business continuity anddisaster recovery exercises.
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