Job Description

Showing 2933 Contract Community Customer Service Officer jobs in Victoria

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Join a collaborative team at an iconic Australian brand

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Docklands location with career growth opportunities

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The Role

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Join Bega Group’s Customer Support team in Docklands and play a key role in delivering exceptional customer experiences. As a Customer Service Officer, you'll build strong relationships, manage enquiries and orders, and collaborate with colleagues across the business to ensure seamless service. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to grow their career with an iconic Australian brand.

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Responsibilities

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- Provide warm, responsive customer support across phone and email channels
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- Process customer orders accurately and within required timeframes
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- Manage shared inbox enquiries, ensuring timely resolution and follow-through
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- Resolve delivery issues and coordinate positive customer outcomes
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- Partner with internal teams to continuously enhance the customer experience
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About you

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- Strong communication skills with a collaborative approach
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- Highly organised with excellent attention to detail
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- Comfortable working independently while contributing to team success
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- Experience with Microsoft Office; SAP knowledge is advantageous
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Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work setting for our team.

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About the Role

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The Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.

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Tasks may include but not be limited to;

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- Processing Customer Orders received via various platforms
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- Work with Demand and Warehouse teams to ensure stock availability
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- Investigate and process customer returns, credits and changes
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- Respond to customer enquiries via phone, email and Facebook
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- Build and maintain relationships with internal and external stakeholders
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About You

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- Previous experience in customer service, sales support, administration or order processing.
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- Strong written and verbal communication skills.
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- Excellent attention to detail and organisational skills.
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- The ability to manage multiple priorities and deadlines.
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- Sound problem-solving skills and good judgement.
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- Confidence working with both customers and operational teams.
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- Proficiency in Microsoft 365, particularly Outlook, Word and Excel.
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- A willingness to learn new systems and processes.
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Location: Melbourne, VIC

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📌 Contract Community Customer Service Officer (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne