Job Description

PS&A; Support - Specialist Clinics - Full time n

Royal Victorian Eye and Ear Hospital – Melbourne VIC

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2d ago , from The Royal Victorian Eye & Ear Hospital

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As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.

Key Responsibilities n

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- Manage referral processing and patient waitlisting in line with Department of Health requirements.
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- Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
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- Respond to enquiries from patients, carers, referrers and healthcare professionals.
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- Provide frontline reception and administrative support across outpatient clinic areas.
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- Maintain accurate patient records and data entry standards.
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- Assist patients attending the hospital and provide clear, timely information.
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- Escalate patient concerns and operational issues as required.
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- Contribute to quality improvement initiatives and service excellence.
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- Work collaboratively with clinical and administrative teams to support efficient service delivery.
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About you n

To be successful in this role, you will have:

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- Robust computer literacy and accurate data entry skills.
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- Excellent communication and interpersonal skills.
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- A strong customer service focus and commitment to patient‑centred care.
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- Exceptional attention to detail.
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- The ability to work effectively within a multidisciplinary team.
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- Initiative, enthusiasm and a positive attitude.
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- A commitment to quality,



safety and continuous improvement.
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- Centrally located, close to public transport and a short walk to the CBD
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- Friendly culture
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- Salary packaging and subsidised car parking
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- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
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- The Eye and Ear is an equal opportunity employer.
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About the Role n

As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.

Key Responsibilities n

n
- Manage referral processing and patient waitlisting in line with Department of Health requirements.
n
- Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
n
- Respond to enquiries from patients, carers, referrers and healthcare professionals.
n
- Provide frontline reception and administrative support across outpatient clinic areas.
n
- Maintain accurate patient records and data entry standards.
n
- Assist patients attending the hospital and provide clear, timely information.
n
- Escalate patient concerns and operational issues as required.
n




- Contribute to quality improvement initiatives and service excellence.
n
- Work collaboratively with clinical and administrative teams to support efficient service delivery.
n

About you n

To be successful in this role, you will have:

n

n
- Strong computer literacy and accurate data entry skills.
n
- Excellent communication and interpersonal skills.
n
- A strong customer service focus and commitment to patient‑centred care.
n
- Exceptional attention to detail.
n
- The ability to work effectively within a multidisciplinary team.
n
- Initiative, enthusiasm and a positive attitude.
n
- A commitment to quality, safety and continuous improvement.
n

Benefits n

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- Centrally located, close to public transport and a short walk to the CBD
n
- Friendly culture
n
- Flexible work arrangements
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- Salary packaging and subsidised car parking
n
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
n
- The Eye and Ear is an equal opportunity employer.
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Applications close 05/10/2026.

About the Eye and Ear n

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status. n

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📌 PS&A Support - Specialist Clinics - Full time (Melbourne)
🏢 Royal Victorian Eye and Ear Hospital
📍 Melbourne