Job Description

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Reservations & Guest Support Assistant
Sydney Office | Casual – 5 Days per Week | Pathway to Permanent Full-Time

About AirKeeper n

AirKeeper is an established Australian short-term rental and holiday property management company managing hundreds of properties across multiple states.

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As we continue to grow, we are looking for a Reservations & Guest Support Assistant to join our Sydney team.

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The position will initially be offered on a casual basis, working approximately five days per week from our Sydney office . Following an initial three-month period , there will be an opportunity for the right person to transition into a permanent full-time position , subject to performance, suitability and business requirements.

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This role would suit someone with previous experience in hotel reservations, accommodation, travel or hospitality , as well as someone who has completed studies in Hotel or Hospitality Management and is looking to develop their career within a growing property and hospitality business.

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For the right person, there will be genuine opportunities to take on greater responsibility and progress within our Reservations and Guest Experience team , including exposure to direct bookings, insurance and claims processes, guest experience and broader operations.

The Role n

Based from our Sydney office , you will support the day-to-day management of reservations across AirKeeper's portfolio and work closely with our Reservations, Guest Experience, Operations and Property Management teams.

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Your responsibilities will include:

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Managing and responding to guest reservation enquiries.

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Assisting with bookings across Airbnb, Booking.com,



direct bookings and other channels.

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Supporting guests before, during and after their stay.

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Managing reservation amendments, cancellations and booking-related issues.

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Assisting with direct bookings , including guest communication and booking administration.

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Supporting payment, bond, damage and insurance-related processes where required.

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Helping resolve reservation or guest issues quickly and professionally.

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Liaising with property managers and operations teams when on-the-ground assistance is required.

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Maintaining accurate reservation information across our systems.

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Supporting the team during busy periods, weekends and peak holiday periods.

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Identifying opportunities to improve the guest experience and reservation processes.

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Who We're Looking For n

We are open to candidates at different stages of their career.

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You may already have experience in:

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Hotel or accommodation reservations

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Front office or guest services

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Holiday rentals

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Travel or tourism

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Customer service within hospitality

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Alternatively, you may have recently completed or be completing studies in Hotel Management, Hospitality Management,



Tourism or a related field and be looking for an opportunity to build a long-term career in the industry.

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Most importantly, we are looking for someone who is:

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Professional and confident communicating with guests.

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Highly organised and able to manage multiple priorities.

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Calm and solution-focused when dealing with problems.

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Comfortable using technology and learning current systems.

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Reliable and able to work independently as well as within a team.

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Detail-oriented, particularly when managing bookings and payments.

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Interested in building a career within hospitality, reservations and property management.

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Availability & Flexibility n

Our guests stay with us seven days a week , so reservations and guest support cannot operate exclusively during standard Monday-to-Friday hours.

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The position is Sydney office-based, however candidates must be comfortable with reasonable roster flexibility , including participating in rotating evening or weekend coverage when required and supporting additional shifts during busy periods or team leave.

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This does not mean working every weekend , but flexibility is an important part of the position.

What We Offer n

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Full-time position based in our Sydney office.

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Training across short-term rental and accommodation management.

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Exposure to a large and diverse portfolio of properties.

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Opportunity to work across multiple booking channels and systems.

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Genuine career progression for the right person.

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A role combining hospitality, technology, property and customer experience.

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📌 Reservations & Guest Support Assistant (Sydney)
🏢 AirKeeper
📍 Sydney