Job Description

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This range is provided by Better Staff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range n

A$100,000.00/yr - A$110,000.00/yr

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IT Talent Partner | EdTech & MSP Recruitment @ Better Staff n

Join a Brisbane based MSP who are scaling fast and investing in its technical team. You will join as a Senior Support Engineer who thrives in a fast-paced, client-facing environment.

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You'll play a key role in delivering Level 2/3 support, owning complex technical issues, and contributing to infrastructure, cloud, and security projects. It’s a hands-on role with variety and autonomy ideal for someone who enjoys solving problems and building strong client relationships.

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In this Role you will:

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- Provide Level 2/3 support across infrastructure, Microsoft 365, and security.
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- Manage and resolve client tickets via the Service Desk.
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- Maintain system availability, backups, patching, and DR readiness.
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- Liaise with vendors and contribute to continuous improvement initiatives.
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- Occasional onsite client work and participation in an on-call rotation.
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You will have:

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- Proven experience in an MSP or rapid-paced IT support role.
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- Strong knowledge of Microsoft 365 (Intune, Exchange, Entra ID, Defender, Autopilot).
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- Experience with AD, DNS, DHCP, group policy, and virtualisation.
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- Familiarity with cybersecurity, firewalls, Linux admin, and backup/DR tools.
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- Excellent communication and a proactive, team-oriented mindset.
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- Industry certifications (or willingness to obtain).
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If you’re ready to step up in a fast-growing MSP where your skills are valued and your voice is heard, apply now or email your CV to

Seniority level n

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- Seniority level Mid-Senior level
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Employment type nn
- Employment type Full-time
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Job function nn
- Job function Information Technology
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- Industries IT Services and IT Consulting
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📌 Senior Support Engineer (Brisbane)
🏢 Better Staff
📍 Brisbane