Job Description

About The Company n

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional

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Introduction: Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.

Description About The Role n

The primary purpose of this role is to promote and foster the "Yes We Can" attitude with customers, while professionally representing Supagas.

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You will be responsible for efficient management of customers, handling the de-hire process, and supporting Account Managers by identifying potential lost customers and facilitating effective save strategies. This role is permanent, full-time and will be based at our Loganholme, QLD office.

Duties & Responsibilities n

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- Manage day-to-day reactive tasks, ensuring timely completion and customer prioritisation
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- Check and action daily de-hire reports and investigate potential lost customers and liaise with Account Managers to ensure required follow-up
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- Maintain ongoing follow-up until resolutions are achieved
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- Manage and resolve escalated price queries, tracking outcomes to completion
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- Regularly maintain and update reactive tracking spreadsheets
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- Conduct regular meetings with Account Managers to discuss outstanding reactives
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- Update customer accounts with all relevant internal and external liaison information
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- Foster strong relationships with other departments including Sales, Logistics, Administration, Maintenance, Technical
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- Monitor and report on market trends and movements
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- Strong customer service skills with a proactive and positive attitude
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- Excellent communication and relationship-building skills
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- Ability to manage competing priorities and meet deadlines
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- Strong organisational, negotiating and problem-solving abilities
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- Experience working with customer accounts, retention, or sales support is advantageous
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- Proficiency in computer systems and record keeping
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- The successful candidate will be required to attend a pre-employment medical examination.
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Skills and Experiences Preferred Skills nn
- Exceptional interpersonal and communication skills, with the ability to establish rapport and credibility with customers and work colleagues.
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- Tenacity and resilience to cope with rejection whilst persisting to achieve the best possible outcome.
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- Passion for customer success and a results-driven attitude.
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- Professionally presented and well spoken
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Benefits nn
- Permanent, Full Time
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- Competitive Salary Package
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- Excellent Employee Reward & Discount Program
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- Employee Assistance Program and Wellbeing Initiatives
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- Career Development Opportunities
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- Friendly and Supportive Team Workplace
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- Work for an Essential Service - financial stability and job security
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Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos!

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📌 Customer Retention Coordinator (Logan Central)
🏢 Supagas
📍 Logan Central