Maxima's Recruitment Services are on the hunt for experienced Customer Contact Officers for their client, a well-known local Council. There are several positions due to commence mid-November with 12-month assignments for the right candidates. Work Monday - Friday, flexible schedule with a casual hourly pay of $38.05 + super.
About the Role n
Customer Contact Officers are often the first point of contact for our community and play an important role in delivering exceptional customer service across a wide range of Council services. The role involves assisting customers via telephone, face-to-face interactions, email and online channels, while providing accurate information, processing requests and delivering positive customer experiences.
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Shifts are generally between 4 and 8 hours, Monday to Friday, with rostered hours based on operational requirements. Customer Contact Officers may work up to 38 hours per week during peak periods.
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Due to the seasonal nature of work you will be adaptable to work increased hours during peak periods - January to March and July to October.
We are seeking candidates who demonstrate: n
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- Outstanding customer service and communication skills
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- Strong computer literacy and the ability to learn multiple systems
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- Attention to detail and problem-solving skills
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- A positive, team-focused attitude
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- Resilience and adaptability in a quick-paced environment
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- A genuine commitment to helping customers and delivering service excellence
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- Flexibility to work across Council's Customer Contact locations as required
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- Employment Conditions and Availability Expectations
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We are seeking candidates who demonstrate: nn
- Outstanding customer service and communication skills
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- Strong computer literacy and the ability to learn multiple systems
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- Attention to detail and problem-solving skills
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- A positive, team-focused attitude
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- Resilience and adaptability in a fast-paced environment
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- A genuine commitment to helping customers and delivering service excellenceFlexibility to work across Council's Customer Contact locations as required
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- Employment Conditions and Availability Expectations
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We are looking for candidates who are seeking regular casual work who can provide flexibility, reliability and willingness to support operational needs throughout the year.