Job Description

Key responsibilities n

Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician

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Maintain and update client booking systems and databases

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Manage and organise job progress through all stages until complete

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Ensure messages are received and follow up as appropriate

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Call customers to schedule service and maintenance appointments

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Monitoring emails, responding or delegating where necessary

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Data Entry

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Invoicing and following up on overdue accounts

About you n

Possess fantastic customer service skills

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Excellent verbal and written communication skills

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Ability to learn internal databases and other computer systems and use these with a high degree of accuracy

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Confident and skilled phone manner

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Ability to learn fast

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Highly motivated

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Ability to multitask

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Proficient use of the computer, keyboard functions and Microsoft Office

About us n

CS Air is a local Refrigeration and Air-conditioning company based in the Southern Highlands, with our office/warehouse located in Mittagong.

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📌 Office Assistant (High Range)
🏢 CS Air
📍 High Range